Référence : AFS/BT/CSGECB
Poste offert : Autre
Date limite : 12/09/2019
Région : Afrique de l'Ouest (Togo)
Secteur d'activité : Banque/Finance/Assurance
Description du poste / Fonctions / Attributions :


The Chief of Staff (COS) position provides high-level support and execution to the Group Executive, Commercial Bank on day-to-day administrative and operational functions, to effectively grow the business and to ensure financial strength and operating efficiency. To ensure seamless strategy formulation and execution. Also ensuring that risks are mitigated, and that compliance and internal control are not compromised for business growth and revenue.



The position involves engaging with the Group Commercial Banking and CMB Heads across the Institute network. A key feature of the role is the relationship with, and support

provided to, the Commercial bank Business Heads, and Senior Management.



Business and financial performance

  • Directly responsible for the execution of all centralized and regionalized projects i.e.
    • Branch ownership structure,
    • SME emerald club,
    • Combined CIB & CMB business in selected affiliates (10) etc.
  • Ensure smooth execution of all CMB projects
  • Provide support and guidance to support functions to achieve business goals and report the same to GE, CMB
  • Support overall goal/performance definition and cascading process
  • Facilitate Group CMB business reviews
  • Work with Business/ Product Heads to anticipate on key industry trends, country dynamics and potential opportunities and make recommendations to the GE
  • Budget setting and monitoring implementation – working with CMB, CFO/ financial control, will oversee and ensure crafting and implementation of all business units’ budget and other financial targets.

Client - Centricity

o   Drive customer service excellence initiatives within the Commercial Bank organisation

o   Working with all stakeholders in CMB/bank, oversee and manage highly prioritized projects


o   Ensure high customer satisfaction as measured and monitored through Customer feedback surveys.

People management

o   Working with HR & Academy, ensure right staffing, competencies and people development programs are implemented

o   Drive the performance management process and reviews of business, ensure consistency and quality of the KPIs

o   Ensure staff members receive timely and appropriate training and development

o   Promote a culture of high performance and continuous improvement.


Process, control and operational performance

o   Periodic review of business strategic and financial performance. This review should be conducted quarterly/monthly with appropriate identification of variation from set goals and articulation of remediation strategies.  

o   Producing management performance reports on monthly basis to GE

o   Writing of reports, speeches and presentations.

o   Able to represent the Group Executive, CMB in selected meetings


o   Drive effective implementation and monitoring of audit - On Time Remediation (OTR) / Re-open Rate (ROR).

Strategic initiatives

o   Support the GE in strategic thought and initiatives for growth

o   Coordinate the management, execution and implementation of CMB strategy and ensure delivery of strategic initiatives

o   Communicate and work closely with the CMB heads, all units, affiliate Commercial Heads and Group heads to achieve the overall objectives of the business unit

o   Work/influence people at all levels.











Description du profil du candidat :

Experience & Qualifications

  • At least 10 years’ experience in similar role
  • Master’s /post graduate qualification preferably in Finance
  • Industry Background
  • Strong commercial Acumen
  • Strong communication skills (Writing and Oral)
  • Open and engaging communication style and inter-personal skills
  • Self-starter and able to operate autonomously
  • Maturity (strong work ethics)
  • Highly self-motivated
  • Must be bilingual (English and French)
  • Proven experience in Business modelling, Analytics and MIS at product and segment levels
  • Ability to communicate verbally and in writing at senior levels and experience of writing

Board level reports

  • Expert knowledge in strategic and operational/budgeting planning processes
  • Proven financial leadership and strong people management skills
  • Strategic planning and management experience



  • A person with high integrity
  • Strategic mindset – decision making ability to consider both short term and long term
  • objectives
  • Dynamic, innovative self-starter with a personal ambition to succeed
  •  Analytical mind with strong orientation to financial analysis
  • Ability to condense a significant amount of data and identify key issues
  • Good planning and organization skills, and strong report writing skills


    Personal Attributes

  • Results oriented and driven

    Good team player with the ability to work with colleagues in and outside the institute
Informations supplémentaires :

Reports to: Group Executive, Commercial Bank